Problem Resolution Process

For matters concerning the Routing Number Administrator, contact Florence Weber, Director (NANPA), at 925-420-0340 or fweber@nanpa.com.  Ms. Weber will investigate and report back to the complainant within one business day.

If the normal supervisory escalation process has not resolved the issue, a formal complaint process is available.

Filing a Formal Complaint
The process described here provides a method to register a formal complaint about the way in which the Routing Number Administrator is performing its functions. The complaint process described here is for serious problems that the complainant believes are systemic, or problems that have not been resolved through the normal supervisory escalation process. A copy of each formal complaint will be forwarded to the FCC.

A copy of each complaint is automatically sent to the NANPA Director, which will be logged, tracked, investigated, and reported regularly to the complainant within ten (10) business days. The complainant must also agree to cooperate with us during the investigation and resolution of the problem.
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How to Submit a Complaint
To submit a complaint, complete the form on-line at the bottom of this page, and click the "submit" button. We will acknowledge receipt of the complaint and notify the FCC that we have received the complaint within one business day.
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What Happens to a Complaint Once it is Submitted
We will investigate each complaint. When the investigation is complete, we will report to the FCC and to the complainant within 10 business days from the date of the complaint, on the results of such investigation and any corrective action taken or recommended to be taken.